Terms & Conditions

Terms and Conditions

Effective Date: January 18, 2026

Welcome to Eras Health. By accessing our website and using our services, you agree to comply with and be bound by the following terms. Please review them carefully.

1. Services Provided

Eras Health provides medical consultations, laboratory testing coordination, and prescription management for Hormone Replacement Therapy and Weight Loss. Our services are intended for adults (18+) and are specifically designed to address physiological changes in women.

2. No Medical Advice (Website Content)

The content on this website—including text, graphics, and images—is for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of our clinical team or another qualified healthcare provider with any questions regarding a medical condition.

3. Patient Responsibilities

  • Accuracy: You agree to provide accurate and complete information during consultations and lab work.

  • Compliance: You agree to follow the specific dosage and administration instructions provided with your prescriptions.

  • Emergency: Our services are not for emergencies. If you experience a medical emergency, call 911 or visit the nearest emergency room immediately.

4. Payments and Refunds

Fees for consultations, lab work, and medications are disclosed prior to service. Due to the personalized nature of medical prescriptions and lab processing, these services are generally non-refundable once initiated.

5. Limitation of Liability

Eras Health and its practitioners are not liable for any adverse outcomes resulting from a patient’s failure to disclose accurate medical history or failure to follow prescribed protocols.

Notice of Privacy Practices (NPP)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Legal Duty

Eras Health is required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with notice of our legal duties and privacy practices.

1. Uses and Disclosures of Health Information

  • Treatment: We use your PHI to coordinate your care. For example, we disclose your lab results to our clinical team to design your tripeptide or HRT protocol.

  • Payment: We may use your information to process payments for your consultations and medications.

  • Healthcare Operations: We use your PHI to run our practice, improve the quality of our care, and conduct business planning.

  • Prescriptions: We disclose necessary PHI to our partner pharmacies to fulfill your medical prescriptions.

2. Your Rights Regarding Your PHI

  • Access: You have the right to inspect and receive a copy of your medical and billing records.

  • Amendments: If you feel the health information we have is incorrect, you may ask us to amend it.

  • Disclosure Accounting: You may request a list of certain disclosures we have made of your PHI for purposes other than treatment, payment, or operations.

  • Restrictions: You have the right to request a restriction on the PHI we use or disclose, though we are not required to agree if it affects your care.

3. Safeguards

We employ secure, encrypted electronic health record (EHR) systems and strict internal policies to ensure that only authorized personnel have access to your sensitive medical data.

4. Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the Secretary of the Department of Health and Human Services. There will be no retaliation for filing a complaint.